Tiger Plumbing, Heating, Air Conditioning and Electrical Services
  • Collinsville, IL, USA
  • Full Time

FT- full benefits package


NOW HIRING AS WE GROW!

Want to work for a company that has been honored as one of the Best Places to Work in IL (and as one of the Top Places to Work in the STL Area)? How about a company that has won these awards 7 years in a row?

Tired of working for a BORING company with no plans for expansion, weak leadership, and no regard for your personal and professional development? Are you searching for a position with the opportunity for growth and the benefits you deserve? Well, your search stops here because we have the perfect CAREER opportunity for you!

Tiger Plumbing, Heating, Air Conditioning & Electrical Services is now hiring as we grow and looking for a full-time Lead Coordinator in Collinsville, IL.

Our Lead Coordinator will earn a competitive salary and receive excellent benefits which include:

  • Medical, dental, and vision insurance (for dependents, too!)
  • Up to 4 weeks of paid time off
  • 6 paid holidays (7 including the PAID DAY OFF we give all of our employees for their birthday!)
  • Sick pay
  • Life insurance
  • A generous retirement option
  • ...& so much more!

Before you read the job description and desired qualifications below, just know that the most important traits we are looking for in our ideal lead coordinator candidate are a positive attitude, great work ethic, and the willingness to learn and apply yourself every day.

This is an excellent opportunity for growth for the right candidate!

JOB DESCRIPTION

As a Lead Coordinator, you arrive each day ready to ensure that our clients are being heard and receiving the best customer service possible. You work hard to ensure maximum scheduling efficiency without compromising client satisfaction.

Your warmth and professionalism come through over the phone. And, the good rapport you create with customers is one of the reasons that they like doing business with us.

First and foremost, you act as a dispatcher. You receive incoming client calls and dispatch service calls to field technicians. With attention to detail, you schedule calls to provide prompt, convenient service, as well as maximize our field technicians' time and mileage.

You communicate effectively with crew members, department managers, and customers. Using satellite tracking, you help manage our fleet of trucks.

You keep the service management system updated with complete notes and current statuses. As needed, you call customers to schedule maintenance appointments. Additionally, you perform basic office duties.

You enjoy interacting with our clients and technicians and love keeping busy with a variety of tasks. You feel great about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly!

QUALIFICATIONS

Ability to provide exceptional customer service

Great phone skills

Basic computer skills, including Microsoft Office applications

Sales Experience

Previous dispatching or schedule coordinating experience (preferred but not required)

Excellent communication skills, written and verbal

Ability to pass a drug test and background check

High school diploma or equivalent


Still not convinced this is the career opportunity you've been waiting for? See our award-winning company in action for yourself: https://bit.ly/WorkForTiger

READY TO JOIN OUR TEAM?

If you feel that you would be right for this position, take the leap and complete our initial 3-minute, mobile-friendly application on our website or call (844) 714-6559 for details!

Tiger Plumbing, Heating, Air Conditioning and Electrical Services
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