Tiger Plumbing, Heating, Air Conditioning and Electrical Services
  • 10-Sep-2018 to 09-Nov-2018 (PST)
  • All
  • Collinsville, IL, USA
  • Part Time

Part-Time Dispatcher/Outbound Call Center Agent (Mostly evenings & weekends)

Hours of Availability Needed: Mon-Fri until 8PM(Will be scheduled until 8PM closing) Sat between 8A-7P and 9A-4P

**Will NOT be scheduled from open to close, or every single evening, just need you to be available to be scheduled for your shift during these hours**

 

Dispatcher/Outbound Caller Duties:

-Schedule service appointments and dispatch field technicians throughout the day

-Keep records of service calls

-Update and maintain service management system with complete notes and current status

-Audit and close completed work orders

-Maintain clear and concise communications with department managers, crew members, and customers

-Manage the whereabouts and needs of field technicians

-Open, create, schedule and update all work orders, daily

-Be professional and establish customer rapport, encouraging repeat business

-Respond to customer requests, resolving issues and promoting the brand

-Ensure quick, accurate dispatch of incoming service calls.

-Update customers throughout the day on the technician's progress

-General office duties

-Outbound calling to current customers to schedule maintenance appointments when needed

 

Requirements:

-Ability to multi-task in a fast-paced environment

-Display motivation, enthusiasm, and drive to keep team members on task and successful

-Ability to use satellite tracking to help manage fleet of trucks

-Proficient computer skills, including the use of MS Office Applications

-Strong verbal and written communications

-Superior problem-solving skills

-Ability to work independently

-Excellent phone communication skills

-Nights and weekend shifts are required

-Outstanding organizational skills

 

***Apply NOW online or call our Recruiting Department at 1-844-714-6559!! Thank you!!

 

Tiger Plumbing, Heating, Air Conditioning and Electrical Services
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