Tiger Plumbing, Heating, Air Conditioning and Electrical Services
  • 07-Jul-2017 to 05-Sep-2017 (PST)
  • Customer Service
  • Alton, IL, USA
  • Part Time

We are a growing local company and we were named one of the Best Places to work in Illinois and a Top Work Place in the St. Louis area two years in a row. We are looking for a Dispatcher to join or team!  We offer top pay, paid vacation, holidays, sick time, health and dental insurance, retirement package. Must be drug-free and undergo a background check.

*This is a part-time position and shifts will be during the afternoons, evenings, weekends and other non-traditional business hours.

Responsibilities:

Ensure customers receive exceptional service through a consistent, pleasant and friendly phone voice

Convert incoming customer calls into booked service appointments

Make outbound phone calls to valued service agreement members to schedule maintenance appointments

Prioritize customer calls and work with management to assign the best technician to each appointment

Keep records of service calls

Update and maintain service management system with complete notes and current status

Audit and close completed work orders

Maintain clear and concise communications with department managers, crew members and customers

Manage the whereabouts and needs of field technicians

Participate in on-going training; including weekly group listen and critique of recorded calls

Clerical duties; organizing/building technician packets, filing, etc.

 

Qualifications:

Strong organizational, customer service and time management skills

Ability to multi-task in a fast-paced environment

Display motivation, enthusiasm and drive to keep team members on task and successful

Ability to use satellite tracking to help manage fleet of trucks

Proficient computer skills

Strong verbal and written communications

Superior problem-solving skills

Ability to work independently

Excellent phone communication skills

 

 

Tiger Plumbing, Heating, Air Conditioning and Electrical Services
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