Tiger Plumbing, Heating, Air Conditioning and Electrical Services
  • 07-Jun-2017 to 06-Aug-2017 (PST)
  • Customer Service
  • Belleville, IL, USA
  • Other

paid vacation, holidays, sick time, health and dental insurance, opportunity for growth, retirement package and year round work


We are a growing local company and we were recently named one of the Best Places to work in Illinois and listed in the top 5 Top Work Places to work in the St. Louis area in the small businesses category. We are looking for a Dispatcher to join our team!  We offer top pay, paid vacation, holidays, sick time, health and dental insurance, retirement package. Must be drug-free and undergo a background check.

Responsibilities:

  • Ensure customers receive exceptional service through a consistent, pleasant and friendly phone voice
  • Convert incoming customer calls into booked service appointments
  • Make outbound phone calls to valued service agreement members to schedule maintenance appointments
  • Prioritize customer calls and work with management to assign the best technician to each appointment
  • Keep records of service calls
  • Update and maintain service management system with complete notes and current status
  • Audit and close completed work orders
  • Maintain clear and concise communications with department managers, crew members and customers
  • Manage the whereabouts and needs of field technicians
  • Participate in on-going training; including weekly group listen and critique of recorded calls
  • Clerical duties; organizing/building technician packets, filing, etc.

 

Qualifications:

  • Strong organizational, customer service and time management skills
  • Ability to multi-task in a fast-paced environment
  • Display motivation, enthusiasm and drive to keep team members on task and successful
  • Ability to use satellite tracking to help manage fleet of trucks
  • Proficient computer skills
  • Strong verbal and written communications
  • Superior problem-solving skills
  • Ability to work independently
  • Excellent phone communication skills
  • Availability to work nights, weekends and other non-traditional business hours

*Shifts will be 11-7:30 or 11:30- 8 M-F or 10:30-7 Saturday

Tiger Plumbing, Heating, Air Conditioning and Electrical Services
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