Tiger Plumbing, Heating, Air Conditioning and Electrical Services
  • 16-Mar-2017 to 15-May-2017 (PST)
  • Customer Service
  • Alton, IL, USA
  • Full Time

paid vacation, holidays, sick time, health and dental insurance, retirement package, company vehicle


We are a growing local company and we were recently named one of the Best Places to work in Illinois and listed in the top 5 Top Work Places to work for in the St. Louis area in the small businesses category. We are looking for a Customer Satisfaction Coordinator to join our team!  We offer top pay, paid vacation, holidays, sick time, health and dental insurance, retirement package. Must be clean-cut, drug-free and undergo a background check.

Responsibilities

  • Analyzation of customer trends, needs and concerns.
  • Managing incoming calls and emails
  • Identify and assess customers' needs
  • Handle customer concerns and provide appropriate solutions in a timely manner
  • Follow up to ensure customer satisfaction
  • Keep records of customer interactions
  • Go the extra mile to engage with customers
  • Be able to empathize with customers Put the customers' needs first
  • Maintain high levels of satisfaction with a focus on customer loyalty
  • Identify common customer challenges and provide suggestions and better solutions 

Qualifications

 

  • Strong positive personality
  • At least two years of customer service experience
  • Strong phone skills
  • Ability to multi-task and manage time effectively
  • Team player
  • Highly organized with exceptional follow through abilities
  • Ability to build trust and demonstrate empathy
  • High level of motivation
  • Stable employment history
  • Ability to work independently
  • Ability to troubleshoot
  • Strong organizational, customer service and time management skills
  • Strong verbal and written communications 

 

Tiger Plumbing, Heating, Air Conditioning and Electrical Services
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